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COVID-19 - FAQ
Can I still shop at Elin Bianco online?
Our website is fully operational, and we will continue delivering to our customers all over the world.
All our items are available and we have enough stock.
What protective measures are being taken to ensure online deliveries are handled safely? Is my online delivery safe to receive?
All online orders are now being processed at our distribution warehouse, where we can ensure that we are minimising the number of employees in work and practise the highest standards in social distancing. We have brought in additional measures to ensure social distancing at our warehouse, and to protect the health and safety of remaining employees.
We have been working closely with our external courier services to keep up to date with extra precautions that have been introduced. Our courier services are all stringently following government advice, communicating health and safety guidelines with their employees. Plus, they have introduced measures to offer alternative delivery options for recipients, including contact-free delivery.
Will my online order still arrive on time?
At this time, at Elin Bianco we are operating with the same quality guidelines and on-time production and delivery as usual.
How can I contact a product or service specialist for expert shopping advice?
If you need further information on a specialist product or service, please contact our Customer Servicet eam at firstname.lastname@example.org who can advise you.
DO ELIN BIANCO PRODUCTS CONTAIN PARABEN OR SLS ?
No, all Elin Bianco products are free of paraben & sls.
MADE IN ISRAEL
Elin Bianco products are Made In Israel.
DOES ELIN BIANCO TEST ON ANIMAL ?
Elin Bianco is and will remain a cruelty-free company. We do not test our products on animals and we will continue to hold true to this strong policy.
CAN I USE ELIN BIANCO WHILE I AM PREGNANT OR NURSING?
We recommend consulting your physician. All ingredients used are listed on our packaging.
ARE ELIN BIANCO PRODUCTS ALCOHOL FREE?
Yes, all Elin Bianco products are alcohol-free.
ARE THE ELIN BIANCO PRODUCTS PH BALANCED?
The ph levels of our products vary between a pH of 5-7. This range is the “normal”pH range of healthy skin.
HOW CAN I CARRY ELIN BIANCO PRODUCTS IN MY SALON?
To carry Elin Bianco products in your salon, please email email@example.com.